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Your Financial Due Diligence in Sales Compensation

183:906269490 • November 4, 2024

Best Practices in Sales Compensation Part 1

The very first article I ever published on the SalesCompGuy.com website was about how to start your sales compensation plan off right. The reason I wrote it was that many organizations, especially startups or expanding ones, tend to jump right into competitive research or respond to external action. We all want to be able to offer market-level compensation, and sometimes, that desire gets in the way of what I consider to be the right place to start: What can you actually afford?


Starting Sales Compensation with What You Can Afford


While there are many types of sales roles and many ways of paying them, some of the future questions of compensation development, like how much pay to put at risk or how to allocate territory and opportunity, will rely on what you find when you dig into your financials.


Knowing what you can afford to pay will help you craft a strategy for how to define a job role, how to compete in your market, whether to use a commission or bonus plan, how much base vs. variable pay to assign, and much more. So, how do you assess what you can afford? You’ll need to start by looking at these three factors:


1. What are the up-front costs of hiring?


If you’ve hired before, you understand just how long it can take, especially for a salesperson, to ramp up to full capability. In addition to the costs of the hiring process, you also have to account for the costs associated with onboarding, training, and ramping up your salesperson.


Obviously, they’ll need to be paid during that time as well, so if you’re planning on them eventually operating under a high pay-at-risk, lower base compensation plan, you’ll need to have a plan to supplement their pay in the beginning.


2. How much base salary can your company afford right now?


Figuring out what your company can afford to pay may require running a few different scenarios. In addition to factoring in the cost of onboarding, you’ll want to figure out how much your company can pay in base salary without any level of sales productivity. And for how long? This has yet to account for the more holistic review of the pay mix, given the actual role selected. Having a financial understanding of the organization’s fiscal situation will help as you then proceed to look externally. It is also helpful when talking to a prospective salesperson about the reality of the business situation you are in and where you desire to get to with their help.


3. What is the reasonable expectation of how much your salesperson can produce once they’re at full capability?


Based on a scenario somewhere between the worst and best case scenario, how much revenue (profitable revenue ideally) can you expect an average salesperson to bring into the organization? To answer this question, you’ll need to evaluate the territorial assignments, market opportunity, historical productivity, average deal size, and average length of the sales cycle to establish a reasonable expectation.


Once that’s done, you want to focus on the following two questions:

  • Does the expected revenue cover the cost of your salesperson’s fixed and variable pay?
  • Will it help the company meet its financial goals?


What if you can’t afford a new salesperson?

Ideally, once you’ve established what you can afford, you move into the process of market research to see how you compare and to set goals as to how you want to pay compared to the market. After that, you can begin working through the rest of the details of hiring and onboarding your salesperson.


However, sometimes you find that either you can’t meet market pay, the expected generated revenue doesn’t justify the cost of the salesperson, or some other factor negates the value of a salesperson.


In the event you find you can’t hire at median market pay, you have several options, which I’ve covered in past posts. Those include:


  • Revising the role and expectations (new level or type of sales job)
  • Reassessing your goal or finding new paths to reaching it (shift of focus)
  • Put more pay at risk (greater shared risk with greater upside)


Whatever your situation, the main goal is to hire or promote a salesperson only when doing so furthers your organizational goals and not at the cost of the financial stability of the organization (or the loss of their job). 

By 183:906269490 December 16, 2024
In my first Best Practices post, I talked about the importance of knowing what you can pay for your sales roles before worrying about what the market is saying. In my second post, I covered ways to utilize culture in a sales organization . The following Best Practice in sales compensation involves job content. Job content plays several roles in your compensation plan: 1. It gives your salesperson a guide to what success looks like in their role. 2. It gives you a guide to evaluating the performance of your salesperson. 3. It rationalizes differing levels of variable pay outcomes for varying performance levels. 4. It provides your organization with the structure needed to comply with any reporting, pay transparency, or other regulations. Hopefully, that’s enough to convince you of the importance of taking the time to define your new roles and revisit the definition of your existing roles. Now, here’s how job content actually does those things. Defining the job The first role of job content is to define the who, what, where, when, and how of the function. It can be tempting to borrow a job description from LinkedIn, Glassdoor, etc., with the assumption that the content will be similar enough to fit your needs. However, the way a specific role performs is unique to the organization it’s acting in, which is why it’s important to take the time to define the job from scratch. Here are the questions you should be answering in your job content: What does the person need to do on a daily basis? How does this individual pursue sales, and in what segment or with what type of customer? Where should they focus their time and attention when building a pipeline of deals? Who should they be interfacing with, both internally and externally? When do they engage with customers and/or prospects? What portion of the sales process do they own or support? How do they interface with and influence decision-makers? Now, even though I said to write your job description from scratch, that doesn’t mean this is the time or place to get too creative. Job seekers are going to be searching by job title or category, so it’s essential to stick to the common vernacular regarding industry jargon and expected job titles. Job Description: A Byproduct of Job Content Another positive outcome of creating job content for your roles is that you will have generated much of the information needed for a job description if or when you’re ready to hire. Information such as: Job duties and responsibilities that clarify the type of work and engagement with customers. Qualifications/Requirements that are both minimum and desired. Those include education, knowledge, skills, capabilities, and competencies. Performance measures of the role include items like achieving sales targets, new logo acquisition, development of pipeline, accuracy in forecasting, etc. With all of this information on file, it will not only be easier for you to prepare to hire for the roles you want, but it will also be easier to evaluate existing employees in those roles. Beyond all of that, you’ll be well prepared for competitive market research and establishing your variable pay program. I’ll be posting more best practices on the blog, but if you’re anxious to dive deeper into the subject of sales compensation, you can grab a copy of my book Starting Simple: Sales Compensation and consider working through the companion Workbook to build a sales compensation plan from scratch.
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